IT Summit - Fall
Monday-Tuesday, October 11-12, 2021

SynerComm's 18th Annual IT Conference, in Brookfield, WI

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Abstract

There's a common assumption that there will always be tradeoffs between scale and quality. When we set out to build our security operations center (SOC), we didn't want to trade quality for efficiency. So, when we started the team we pledged that quality and scale would increase together. That commitment to quality now extends to every aspect of our operations. So our work has to be fast and it's got to be good.

We've talked a lot about how we've scaled our SOC with automation. Now, we're going to walk you through the quality end of the equation - how we measure and manage quality in our SOC. Along the way, we'll share a bit about the problems we've encountered, how we've thought about them and some of our guiding principles. Quality is not based on what you assert, it's based on what you accept. It's not enough to say, "We're going to do lean six sigma" - you have to inspect the work. And it's how you inspect the work that matters.

Presented by

Expel logo

Matt Peters

Chief Product Officer
Expel